FAQ

 

← Back to Home
BB Alpaca

Frequently Asked Questions


Everything you need to know about our fibers, sizing, shipping and care.

The Fiber
What makes baby alpaca so special?
For generations, cashmere has been regarded as one of the world's softest luxury fibers. Today, the finest grades of alpaca fiber offer a level of softness that rivals cashmere while providing unique natural benefits. Unlike sheep's wool, alpaca fiber contains no lanolin, making it naturally hypoallergenic and an excellent choice for people with sensitive skin. Baby alpaca is one of the world's finest natural fibers — exceptionally soft, lightweight, naturally insulating, and breathable, offering luxurious comfort throughout the year.
Is "baby alpaca" taken from baby animals?
Despite its name, Baby Alpaca does not come from baby animals. It is a premium grade of alpaca fiber defined by its exceptional fineness and softness. This luxurious fiber can come from alpacas of any age, provided the fleece meets the highest quality standards. The result is a fabric that is incredibly soft, lightweight, warm, and naturally elegant.
Where are your products made?
Every BB Alpaca piece is proudly crafted in Peru using premium alpaca fibers.
Are your products made from 100% baby alpaca?
Most of our collection is crafted from 100% Baby Alpaca. Selected styles are thoughtfully blended with Super Baby Alpaca (one of the finest grades of alpaca fiber, selected for its exceptional softness and lightweight warmth), silk and wool to achieve specific textures and designs. Please refer to each product page for the exact fiber composition.
Why is alpaca warm?
Alpaca fiber provides exceptional thermal insulation while remaining remarkably lightweight and breathable. Unlike cashmere, alpaca fibers are naturally hollow, creating tiny air pockets that act as an efficient thermal insulator. This helps retain body warmth in colder weather while allowing the skin to breathe in milder temperatures, offering an exceptional combination of lightweight comfort, warmth, and year-round versatility.
Sizing & Care
What size should I choose?
Many of our capes, ponchos, and ruanas are designed as One Size, offering a relaxed fit that complements a wide range of body types. Please refer to the measurements provided on each product page.
How should I care for my alpaca garment?
We recommend DRY CLEAN ONLY to preserve the beauty and softness of your alpaca piece.
Due to careful folding during shipping, your piece may show light creasing. If needed, gently steam from a short distance to restore its natural drape. Avoid direct contact with a hot iron.
For proper storage, coats, capes, ruanas and ponchos are best hung on a wide, padded hanger to maintain their shape. To prevent stretching, shawls and throws should be neatly folded. Care instructions are included with every product.
Shipping & Orders
Do you ship throughout the United States?
Yes. We currently ship throughout the United States using trusted carriers such as FedEx and UPS.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and the shipping service selected at checkout.
What is your return policy?
Items may be returned within fifteen (15) days of the delivery date. To be eligible for a return, products must be: In new, unused condition and returned with the original packaging and a copy of the invoice.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.
Will sold-out items be available again?
Many of our collections are produced in limited quantities. If an item is temporarily unavailable, you can sign up to be notified when it becomes available again.
Are the colors exactly as shown?
We make every effort to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings.
How can I contact BB Alpaca?
We're happy to help. Email: info@bbalpaca.com — we strive to respond to all inquiries within one business day.
Still Have Questions?

We're Here to Help

Reach out and our team will get back to you within one business day.

Contact Us

Thank You

Your message has been sent successfully. Our team will get back to you shortly.

BACK TO HOME